Comment # 4
on bug 12733
from Guy Harris
(In reply to Filipus Klutiero from comment #3)
> (In reply to Guy Harris from comment #2)
> > (In reply to Filipus Klutiero from comment #0)
> > > There should be a link to the ITS from the Develop menu (I would recommend
> > > dedicating an entry for a direct link). I am not going to argue that there
> > > should be no link in the Get Help menu, but the current design could lead
> > > users to think that filing a ticket is a way to get help, which is not
> > > really the case.
> >
> > It *is* the way to get help for "Wireshark crashes whenever I read this
> > capture", for example.
>
> I won't argue that this is not true at all, but in that sense, I could argue
> another way to get help would be to download the latest build in case it
> fixes the bug. And "Latest Builds" is found in the Develop menu, and is not
> found in the Get Help menu.
So perhaps "Latest builds" should be in "Get Help" as well.
> > > If it was me, I would simply move the link from Get Help to Develop.
> >
> > What percentage of people filing bugs are developers? Unless it's a
> > significant majority, "copy" might be OK, but "move" would be a bad idea.
>
> In my book, 100%. Several projects use "Contribute" instead of "Develop" to
> clarify the general sense.
In actual fact, < 100%. You can probably even find people who have filed
Wireshark bugs and who have explicitly indicated that they're not people who
can write code.
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