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I work with DSL at work, so I'd be interested in seeing your screen captures to see if I can help.
Jamie Montgomery | Comporium
Network Facilities Engineering | Engineering Associate II
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On Jun 17, 2014 10:18 PM, Kok-Yong Tan <ktan@xxxxxxxxxxxxxxxxxxx> wrote:
According to a more helpful member of the ISP's tech support staff, he tells me that he *CAN* see the layer 2 link from his end. Just that there's no layer 3 traffic flowing across it, just the occasional layer 2 "keep alive" pulses.
Also, I can connect directly into the DSL modem. With reference to this user manual for my DSL modem
I have solid green lights for the Power, LAN and DSL LEDs but a totally dark Internet LED (which I think mirrors exactly what the helpful tech support rep is saying). In the diagnostic page of the DSL modem, it says that "ATM OAM segment ping" and "ATM
OAM end to end ping" fails. Also, PPPoE server session and authentication to server fails.
I have screenshots of the various webpages on the DSL modem with more info if it's of any help (I don't know if it can be posted on this mailing list--some mailing lists prohibit attachments).
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