> Management has gotten Microsoft involved in the problem. I have not
> been impressed with the technicians that have been involved in the
> problem. It was like pulling teeth to get them to explain how
> "presence" was determined. They keep saying that it is a network
> problem while not being able to explain how the network and the
> Windows TCP/IP stack impacts the application.
Was it the overseas call center? I have found that when the call goes
overseas, they can spend days remote'd in. For some reason, they will
not escalate (it is like they are losing their 'comission' by passing
the call up the ladder). I have pulled the plug and asked for charges
to be refunded twice...
On 5/30/09, Merton Campbell Crockett <m.c.crockett@xxxxxxxxxxxxxx> wrote:
>
> On 30 May 2009, at 12:17:54, j.snelders@xxxxxxxxxx wrote:
>
> [SNIP]
>
> Microsoft's Office Communicator 2005 and Live Communications Server
> 2005 are used to provide an instant messaging capability on our
> corporate network. User's have complained that while IM'ing another
> user that they will receive an error message stating that the message
> that they just sent could not be delivered to one or more recipients.
> Also, they report that a user in their contact list will suddenly
> change from online to offline.
>
> Management has gotten Microsoft involved in the problem. I have not
> been impressed with the technicians that have been involved in the
> problem. It was like pulling teeth to get them to explain how
> "presence" was determined. They keep saying that it is a network
> problem while not being able to explain how the network and the
> Windows TCP/IP stack impacts the application.
>
> [SNIP]
